Frequently Asked Questions

We're an independent assistance platform that provides guidance for internet, cable, and connectivity issues. We help you troubleshoot problems, understand technical concepts, navigate support options with your service providers, and make informed decisions about your connectivity needs.

No. We are completely independent and not affiliated with, authorized by, or endorsed by any ISP, cable company, or telecom provider. This independence allows us to provide unbiased guidance focused solely on your needs.

Our service fees vary based on the type and complexity of assistance provided. Pricing is disclosed upfront before any service begins. Initial consultations help us understand your needs and provide transparent cost information. We never charge hidden fees or surprise costs.

No. We do not have access to your service provider accounts and cannot make changes to your billing, services, or account settings. We provide guidance to help you navigate these processes yourself or prepare for interactions with your provider.

If we determine your issue requires professional on-site service, we'll guide you through the process of scheduling a technician through your service provider. We can help you prepare for the visit, understand what information to share, and know what to expect from the service call.

Yes! Our support advisors are available around the clock to assist with your internet and cable issues, regardless of the time or day. We understand connectivity problems don't follow business hours.

Our average response time is under 2 minutes. When you call, you'll connect with a real person who can begin helping immediately—no lengthy phone trees or automated systems to navigate.

Having these details ready can help us assist you faster: the nature of your problem, when it started, any error messages you're seeing, your equipment details (modem/router models if available), and what troubleshooting steps you've already tried. However, don't worry if you don't have all this—we'll help you gather the necessary information.

Not at all! We work with people of all technical skill levels. Our advisors explain things in plain language and adapt their guidance to match your comfort level with technology. If you can make a phone call or use a computer, you can use our service.

Yes, we can assist with both residential and small business connectivity issues. For complex enterprise networking problems, we'll let you know if specialized IT support would be more appropriate.

If we determine we can't resolve your issue through guidance alone, we'll be upfront about it and help you understand your next steps. This might include escalating to your provider, seeking specialized IT support, or arranging for equipment replacement. We never waste your time or money if we can't help.

Absolutely. We take your privacy seriously and handle all information confidentially in accordance with our Privacy Policy. We never share your personal information with third parties without your explicit consent.

We stand behind our service quality. Please review our Refund Policy for complete details on our satisfaction guarantee and refund procedures. Our goal is always to provide value and resolve your issues effectively.

We primarily provide guidance through phone and email. If visual assistance would be helpful, we can guide you through using secure screen sharing tools, but this is always optional and only with your explicit permission.

Simply call us at (888) 508-7186 or use our contact form. A support advisor will connect with you quickly to understand your issue and begin providing assistance. No account creation or lengthy forms required—just quick access to help.